Shipping & Returns

 

Shipping Domestic

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Shipping International

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Return and Refund Policy

RETURN AND REFUND POLICY

  1. Notify us by email at eo@eo.dk within 14 days of receiving your order if you wish to return an item/s.

  2. Send the item/s in the original packaging back to the return address within 14 days from your notification.

  3. The return delivery cost must be paid by you the customer, and is not covered by EO elements optimal.

  4. You will receive your refund within 30 days after we receive the notifying email. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

  5. If the items are not received in their original packaging and in the same condition as you received them a deduction can be made in your refund similar to the decrease of the value of the item/s.

Our return address is:
EO elements optimal
Carl Jacobsens Vej 16, 2.floor
2500 Valby
Denmark

For information about our privacy policy, what data we collect how we collect it, where we keep it and why please see our Privacy Terms